Policies — Neat Box

🚚 Shipping & Delivery

At Neatbox, we aim to deliver your orders as quickly and safely as possible.

Delivery timelines typically range from 3 to 10 business days, depending on your location and product availability.
Free delivery on all orders $70 CAD and above.
You'll receive tracking details as soon as your order is dispatched.

🔁 Returns & Exchanges

We maintain strict quality checks, but in case something goes wrong:

📹 Unboxing video is mandatory — must be recorded while opening the sealed package. Requests without a valid unboxing video will not be accepted.

📦 Track Your Order

Once your order is shipped, you will receive a tracking link via email/SMS so you can monitor your delivery in real time.

❓ Frequently Asked Questions

1. What products does Neatbox offer?

We specialize in smart household storage solutions like plastic folding cabinets, shoe racks, and space-saving organizers designed for modern living.

2. How long does delivery take?

Orders are typically delivered within 3–10 business days, depending on your location.

3. Can I return a product if I don't like it?

Currently, returns are only accepted for damaged or incorrect items, not for change of mind.

4. Why is an unboxing video required?

The unboxing video helps us verify product condition and prevent fraud, ensuring a fair process for both customers and our team.

5. How can I track my order?

Once your order is shipped, you'll receive a tracking link via email or SMS.

6. Do you offer exchanges?

Yes, exchanges are available only for damaged or incorrect items, subject to verification.

7. Are your products easy to assemble?

Yes, most of our products are designed for quick and tool-free assembly.

8. Do you ship across all locations?

We ship to most locations. If your area is serviceable, you'll be able to place an order at checkout.

9. What should I do if I receive a damaged item?

Contact our support team within 7 days with your unboxing video and order details.

10. How can I contact customer support?

You can reach us via neatbox.ca@gmail.com and we'll get back to you promptly.